Privacy Policy

At The Buyers Agents, we value and respect your privacy. This policy outlines how we collect, use, protect, and manage your personal information in accordance with the Privacy Act 2020.

Introduction

This privacy policy applies to all services provided by The Buyers Agents Limited. By engaging our services or providing us with your personal information, you agree to the terms of this policy.

What Personal Information We Collect

We collect personal information that is necessary to provide our buyers agency services, including:

  • Name and contact details
  • Property preferences and requirements
  • Financial information relevant to property purchasing
  • Identification documents for legal compliance
  • Communication records between you and our team
  • Property inspection and evaluation notes

How We Collect Your Information

We collect information through:

  • Direct communication with you
  • Our website and online forms
  • Property inspection registrations
  • Service agreements and contracts
  • Secure online platforms used for property transactions
  • Communications with your authorized representatives (such as lawyers or accountants)

How We Use Your Information

Your personal information helps us:

  • Provide comprehensive buyers agency services
  • Search for and evaluate properties matching your criteria
  • Negotiate property purchases on your behalf
  • Comply with legal obligations, including anti-money laundering requirements
  • Maintain accurate records of our services
  • Communicate relevant property market information
  • Process payments and manage our business relationship

Information Security

We implement appropriate security measures to protect your personal information from unauthorized access, modification, or disclosure. This includes:

  • Secure data storage systems
  • Regular security updates and monitoring
  • Staff training on privacy and data protection
  • Restricted access to personal information

Sharing Your Information

We may share your information with:

  • Your authorized representatives
  • Professional service providers (e.g., lawyers, property inspectors)
  • Regulatory authorities when legally required
  • Third-party service providers who assist in our operations

We will not sell your personal information or share it for marketing purposes without your explicit consent.

Website Analytics

We use Google Analytics to collect statistical information about your visit to help us understand Website traffic and usage. This information is aggregated and does not identify you personally. It includes:

  • Your IP address
  • Location
  • The search terms you used
  • The pages you accessed on our Website and the links you clicked on
  • The date and time you visited the Website
  • The referring website (if any) through which you clicked to our Website
  • Your operating system
  • The type of web browser you use
  • Other things like your screen resolution and the language setting of your browser.

To find out how Google handles your information from our Website, see How Google uses data when you use their partners’ websites or apps (external link).

You can also read Google’s privacy policy (external link).

Google Analytics tracks your use of our Website by using cookies. See our Cookies section below for more information. You can opt out of Google Analytics if you disable or refuse the cookie in your browser, or use the opt-out service provided by Google:
https://tools.google.com/dlpage/gaoptout

Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our website.

For details about how cookies are used on our Website, please see our Cookie Policy here:
https://thebuyersagents.nz/our-cookie-policy/

Your Privacy Rights

Under the Privacy Act 2020, you have the right to:

  • Access your personal information
  • Request corrections to your information
  • Know how your information is being used
  • Object to certain uses of your information

Retention of Information

We retain personal information only for as long as necessary to:

  • Fulfil our service obligations
  • Meet legal and regulatory requirements
  • Resolve disputes
  • Enforce our agreements

Updates to This Policy

We may update this privacy policy to reflect changes in our practices or legal requirements. Significant changes will be communicated through our website or direct notification.

International Data Transfers

If we need to transfer your information outside New Zealand, we ensure appropriate safeguards are in place to protect your privacy rights.

Contact Us

For privacy-related queries or to exercise your privacy rights, contact us at:

The Buyers Agents Ltd
Email:
Phone: +64 21 111 7673

Last updated: 16 June 2025.